Shipping policy

Polar Nest Shipping Policy (Canada & International)

Store: Polar NestWebsite: https://polarnest.caLast Updated: [Insert Date]

1) Shipping Coverage

We ship to:

• Canada (where available)

• International destinations (where available)

2) Shipping Methods & Costs

• Shipping options and fees are calculated at checkout based on your delivery address and selected service.

• Estimated shipping rates may change if carriers require additional services or if an address is updated.

3) Processing Time

• Orders are processed within [1–3] business days after payment is confirmed.

• Processing time may be longer during sales/peak seasons and Canadian holidays.

4) Delivery Time Estimates

• Delivery times shown at checkout are estimates only and may vary due to carrier delays, weather, customs processing (international), or high-volume periods.

• We are not responsible for delays caused by the carrier or customs authorities.

5) Tracking Information

• Once your order ships, we send a shipping confirmation email with tracking details (if available).

• If tracking is not provided for a specific shipping option, this will be shown at checkout.

6) Shipping Address Accuracy

• Please double-check your shipping address and postal code at checkout.

• We are not responsible for lost/delayed deliveries caused by incorrect or incomplete addresses provided by the customer.

7) Duties, Taxes & Customs (International Orders)

• International orders may be subject to import duties, taxes, and customs fees depending on the destination country.

• These charges are the responsibility of the customer unless otherwise stated at checkout.

• Customs clearance times can vary and are outside our control.

8) Lost, Delayed & Damaged Packages

• Damaged items: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item.

• Lost or delayed packages: If your shipment appears delayed or lost, contact us with your order number and tracking details. We will work with the carrier to investigate.

9) Split Shipments

• If your order includes items shipping from different locations, it may arrive in multiple packages. You will only be charged additional shipping if shown at checkout.

10) Contact Us

For shipping questions, contact us at:  via the contact form on polarnest.ca).